How to order a bike online?

Please note when ordering online! 

Due to global delivery problems, online orders that include bike accessories can't, unfortunately, be made at this moment. 

We order the bike as soon as we can, between our office hours of  9 am and 5 pm  ( weekdays only ). There might, however, be changes in our availability depending  on the demand. 

If the bike has to be paid for when ordering it, we have to wait until the lease agreement is signed before placing an order.  See the list below of online stores with such requirements :


Orders from and XXL can be placed without any extra steps. 

If the ordered bike is, for some reason, no longer available on the site, our customer service will be in touch with the store.

1. Ordering a bike online 

Place an order here (available only in Finnish at the moment. Contact us by email at for support in English).

The total price of the bike package also includes the delivery costs of the bike.

Many of the big online stores show the price with the Finnish VAT 24% (e.g. Bikester, Bike-discount, Canyon). It should, however, still be noted that some international online stores show the price with a different VAT (e.g. VAT in Germany is 19%). As we pay the Finnish VAT for the bikes (VAT 24%), the price might differ from the price shown at the online store.

Please contact us if your preferred bike store is not on the list in the online order form and we will sort this out. 

Ordering a bike from a Finnish online store 

Oftentimes, the easiest way to order from a Finnish online store is to contact the online store's customer service and place the order with chosen accessories as an e-mail order. This allows the store to send an invoice to GoByBike directly making the ordering process simple for all parties. Our customer service is more than happy to help you to order a bike this way.

2. Order confirmation and the delivery schedule 

We will forward you all the order confirmations from the bike store and the information about the delivery schedule. 

Many online stores share a tracking code for the order, which we will deliver to you. 

Delivery delays in online orders

There have been some delays in the deliveries from online stores. Please note, that the delivery schedule given by the online store is always an estimate and can change after placing the order. 

3. Confirm the delivery 

After receiving the bike, immediately check that the bike matches the order, and all the accessories are included in the package. 

Confirm the delivery (the confirmation link has been sent to your e-mail) if the order is as agreed. Remember to fill in the serial number (you can find this on the bike frame) if it is not filled already.  

If there is a fault or something is missing in the delivery contact us immediately at 

Remember to confirm the delivery in order to use your employee bike and to ensure that e.g. the insurance is in use. 

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